AscendZ Support

Last updated 18 September 2026

AscendZ is made by one person, so your email goes to someone who can actually fix the problem. Write to support@corefeaturelab.com and you will get a reply within two working days.

It helps to include your iOS version, your iPhone model, and what you did just before the problem appeared. A screenshot is worth more than a description.

Common questions

How does a streak count?

A streak belongs to a goal, not to a single habit. A day counts once the habits under that goal are done for the day. That is why one goal can be on a long run while another starts again.

I forgot to tick something yesterday

Open the week or month view and tap the day. You can edit any day within the last seven. Beyond that the record stands, on purpose, because a tracker you can rewrite freely stops telling you anything.

I missed a day and do not want to lose the streak

You have two streak freezes per calendar month. Freezing a day keeps the chain intact. They do not roll over, so they run out if you lean on them.

What is a cheat day in a challenge?

When you start a challenge you choose how many days you are allowed to miss. Miss more than that and the challenge ends. Two is the default.

My buddy cannot see my habit

Buddies see only the individual habits you shared, one at a time. Sharing a goal does not share the habits under it. Check the share is still active on both sides, and note that either of you can revoke it.

My widget is showing old numbers

Widgets read a snapshot the app writes, and iOS decides how often to refresh them. Open AscendZ once and the widget updates on its next refresh. If it stays stale, remove the widget and add it again.

My reminders are not arriving

Check that notifications are allowed for AscendZ in iOS Settings, then check the reminder is switched on for that habit. Reminders are scheduled on the device, so they also stop if notifications are turned off system-wide or Focus is filtering them.

I signed in with Apple and my email is missing

Apple only sends an email address the first time you authorize an app. If you had signed in before, the account may have none stored. Everything still works. Write in if you want an address added.

Does AscendZ work offline?

Yes. You can tick habits without a connection and they sync when you are back online.

AscendZ Plus

What is free and what is Plus?

Everything that protects a streak is free: goals, habits, reminders, the week view, challenges, buddies and the widget. The free plan holds up to three active goals and three questions to the coach. AscendZ Plus removes the goal limit, opens the coach, adds the Month and Year views with every past challenge, and starts each morning with a short quote.

What does it cost?

There are three ways to buy it: monthly, yearly, or one payment for life. The price for your country is shown on the offer page inside the app, and Apple charges it through your App Store account. The yearly plan starts with 7 days free if you have not had a trial before, and we remind you on day 5, before anything is charged.

How do I cancel?

Subscriptions are managed by Apple, not by us. Open Profile, tap your plan and choose Manage subscription, or on your iPhone open Settings, tap your name, then Subscriptions. Cancel at least one day before the renewal date. You keep Plus until the period you have already paid for ends. The lifetime plan is a single payment, so there is nothing to cancel.

I paid but I do not have Plus

Open Profile and tap Restore purchases at the bottom of the AscendZ Plus card. That asks the App Store for anything bought with your Apple ID and puts it back, and it is also what to use on a new phone. If it still finds nothing, write in with the date of the purchase and it will be sorted out.

Refunds

Apple takes the payment, so Apple handles refunds. Ask for one at reportaproblem.apple.com with the Apple ID that bought it. Write in as well if something in the app was the reason, because that is a bug worth fixing.

Can I move from monthly or yearly to lifetime?

Yes. Open Profile, tap your plan, then Switch to lifetime. Lifetime is a separate one-off purchase, so cancel the subscription with Apple afterwards, otherwise it keeps renewing beside it.

Plus is free for me and I never paid

Founding members, who had an account before AscendZ Plus went on sale, keep every Plus feature for life at no cost. There is nothing to buy and nothing to renew.

Deleting your account

Open Manage, then Account, and choose to delete. It removes your account and everything attached to it, including goals, habits, completions, challenges and buddy shares. It cannot be undone and does not need anyone's approval.

Deleting your account does not cancel a subscription, because Apple holds it and not us. Cancel it with Apple first, or it keeps renewing after the account is gone.

If you would rather not do it in the app, email support@corefeaturelab.com from the address on the account.

Bugs and feature requests

Both are welcome at the same address, or through the feedback option inside the app. AscendZ is built around one idea, the streak you do not want to break, so requests that protect that get built first and requests that add surface usually do not get built at all. You will get a straight answer either way.

Privacy

What AscendZ stores and who processes it is set out in the privacy policy. There is no advertising and no tracking, and the anonymous usage statistics never include anything you write.

Contact

Core Feature Lab, Pune, India
support@corefeaturelab.com